Updated: April 2019
Smart Quotes Australia is committed to providing you with the highest level of customer service experience. This includes providing you with valuable information through our website www.smartquotesaustralia.com, user friendly tools and calculators and most importantly protecting your privacy. Smart Quotes Australia is bound by the Privacy Act 1988 (Cth) (“Privacy Act”) which sets out the principles in relation to the protection of your personal information.
While using our site, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. Personally identifiable information ay include, but is not limited to your name (“Personal Information”)
INFORMATION WE MAY COLLECT
Personal information is collected by Smart Quotes Australia to, amongst other things; enable us to provide you with the products and services that you have requested and to assist us in improving our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require or a high level of service. We may obtain the following information about you: name, address, phone number, email address, details of products and services you are interested in, geographic location, IP address, survey responses.
We do not intend to or knowingly collect information from persons under the age of 18. If we become aware that personal information has been submitted to us by a person under the age of 18, we delete that information as quickly as it comes to our notice. If you are the parent or a guardian of a person under the age of 18 who you believe has provided us with personal information without your consent, please contact us immediately.
HOW WE USE YOUR INFORMATION
We use the information we collect to deliver our services to you which includes providing you with products and services details requested by you, communicating with you, providing technical support, If you have requested or subscribed to marketing communications, we may use your personal information to promote and market products and services to you. You can unsubscribe or opt out at any time by unsubscribing using the unsubscribe link sent in the marketing communication or by contacting us. As soon as we receive the unsubscribe request, we immediately remove your personal details from the marketing system, so you do not receive any future marketing communications.
Personally identifiable information provided to us will only be used to market products and services on your express consent to receive marketing communications.
Like many site operators, we may collect information that your browser sends whenever you visit our website (“Log Data”). This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website you visited, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse such information and statistics.
Any information you choose you make publicly available, such as blog comments and testimonials on our website, will be available for general public to view. If you subsequently remove such information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
SECURITY AND RETENTION
Whilst your information is in our possession, we strive to use commercially acceptable means to protect your personal information and to ensure its confidentiality and privacy. Information we collect is stored on secure servers which do not allow unauthorised access. We will retain your personal information until, needed by us to provide you with the products and services you require from us or as required/permitted by applicable laws.
We may use ‘cookies’ on our websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites that you visit.
In some cases, cookies may collect and store personal information about you. Smart Quotes Australia extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
We may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving the Smart Quotes Australia’s websites.
We may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. The technology used by the third parties is not intended to collect personally identifiable information. In some limited circumstances, some personally identifiable information is collected, for example, when an email address is incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or Smart Quotes Australia for any purpose.
DISCLOSURE OF YOUR INFORMATION
In order to deliver the services that you require or for the purposes set out above, Smart Quotes Australia may disclose your personal information to organizations outside of Smart Quotes Australia. Your personal information is disclosed to these organizations only in relation to Smart Quotes Australia providing services to our customers. These organizations may carry out:
• customer inquiries
• billing and debt-recovery functions
• information technology services
• marketing, telemarketing and sales services
• market research
• Website usage analysis
Smart Quotes Australia takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
• your authorized representatives or legal advisers (when requested by you to do so)
• credit-reporting and fraud-checking agencies
• credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing)
• our professional advisers, including our accountants, auditors and lawyers
• government and regulatory authorities and other organizations, as required or authorized by law
• organizations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. secularization)
• additional telecommunication and information service providers (e.g. if you obtain services from other providers, we may need to disclose your information for billing purposes)
HELP US ENSURE WE HOLD ACCURATE INFORMATION
Smart Quotes Australia takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:
• let us know if there are any errors in your personal information; and
• Keep us up to date with changes to personal information such as your name, address, and contact details.
by contacting us on +61 434 702 964 or by emailing email@example.com
YOUR ACCESS TO YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Smart Quotes Australia reserves the right to charge a fee for searching for, and providing access to, your information.
Links to Other Websites
We may modify/ update this policy at any time at our sole discretion to keep it most current and accurate. Please return to the website and review the policy periodically.
HOW TO CONTACT US
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so,
If you have any questions in relation to privacy or would like to ‘opt out’ or have us delete your personal information, please contact us between 9:00 am and 5:00 pm (AEST) Monday to Friday.
Tel: +61 434 702 964